Contact Us
Have a question, feature request, or found a bug? We'd love to hear from you. Our team reads and responds to every message.
Frequently Asked Questions
How quickly do you respond?
We aim to respond to all emails within 24 hours on business days. For urgent technical issues (e.g., the site is down), we prioritise those messages and typically respond within a few hours.
I found a bug — how do I report it?
Please send an email to [email protected] with the following details:
- What you were trying to do (e.g., "compress a 5MB PNG image")
- What happened (e.g., "got an error message saying 'processing failed'")
- Your browser and device (e.g., "Chrome on Windows 11" or "Safari on iPhone 15")
- A screenshot of the error, if possible
This helps us reproduce and fix the issue as quickly as possible.
Can I request a new feature?
Absolutely! We love hearing from users. Send your feature ideas to [email protected]. Many of our current features — including batch compression, watermarking, and PDF tools — were built based on user requests.
Do you offer an API or enterprise plan?
We're exploring API access and enterprise plans for businesses that need high-volume image processing. If you're interested, please email [email protected] with details about your use case and expected volume.
I have a privacy or data concern
We take privacy very seriously. All uploaded files are automatically deleted within 30 minutes and are never shared or analysed. For specific privacy questions, please review our Privacy Policy or email [email protected].
Our Response Commitment
We believe every message deserves a thoughtful response. Our team personally reads and replies to every email — no auto-responders, no ticket queues, just real people helping real users.